Bookings

 

How do I book school and clubs classes or holiday camps?

  • Go to the homepage and scroll down until you see the three boxes – Camps (green), Clubs (orange) and Schools (red).
  • Select your venue or school.  (Age and Activity not necessary to get results)
  • Select the term for club or school classes. Not necessary for camps.
  • The result of your search will appear underneath and next to each option you will find a green light which stands for fully available, orange for low stock and red for no availability.
  • Select the class you want to book.
  • Check the details of the class are ok for you and select the number of players
  • Add to basket
  • Once the product is added to your basket you can go back and search for another course you may be interested in or you can check out.
  • Log-in if you already have an account with us or register your details if you are a new customer.
  • Fill in the details for the player you are booking.
  • Add the tennis membership number if you have one. Otherwise please leave it blank or select the option to be signed up.
  • Agree to the terms and conditions at the bottom of the page
  • opt in or out of our mailouts.
  • Press Apply Discounts (discounts applied to when one child has multiple classes in basket or siblings)
  • Enter your card details (not American Express)
  • Select Make Booking
  • Job done

Where does my discount/credit shows as coming off my balance?

After putting your child’s name and date of birth, press the apply discount button. If you have multiple classes for one child in the basket or siblings, then it would calculate your discounts.

If you have a credit on your account this will automatically come off in the payment page when you are asked for your card details.

 

Do you offer discounts if I am booking more than one class?

For club & school classes, if you book two classes you will receive a 20% discount for the smallest fee course. If you book three classes, you will get 50% discount off the third class. 

To receive the discount all the classes will need to be booked at the same time. This can be done online.

 

Do you have discounts for siblings?

Yes, we offer discounts for siblings for schools and clubs. The first child will pay full price, the second one will have a 5% discount and the third one will have a 10% discount.

Can my child join a class after it has started?

Yes, your child can join a class any time after the term has started provided there is availability. You will need to call the office directly on 0208 339 0523 to get a pro-rata price.

I have a credit, for how long is it valid?

Credits are valid for 12 months from the time its issued and can be used to reduce fees on any course or camp. After this period the credit will be forfeited and may not be used for a future booking.

Can I pay cash or by cheque?

No. We only take your payment by credit/debit card or through childcare vouchers when it applies.

Do you hold my card details?

No. By law we are not allowed to hold card details for our customers.

I forgot my password, how do I reset it?

  • Log in with your email address and write down what you think the password is. If this is incorrect the system will direct you to a link to reset your password.
  • Follow the instruction on the email to reset your password.

 

Camps

Can I squeeze my child if my child’s birthday is in 1 months’ time?

Due to OFSTED regulations we won’t be able to take children under the age of 5.

 

What’s the clothing policy?

We request that kids wear sporty comfortable clothes and appropriate footwear.

 

What do they need to bring?

They will need to take their own lunch and a water bottle they can re-fill in the class; as well as extra snacks for either side of lunch time.  We strongly recommend for kids to wear a sun hat and sun cream especially during summer camps when it gets hot. For rainy days we recommend a waterproof coat and spare socks in their bags.

 

Can I pay with childcare vouchers?

Yes, you can pay with childcare vouchers for the following venues: Esher ESG, Esher Camp England, Hampton ESG, Hampton Court ESG (only Summer holidays) and Kingston ESG.

Childcare Vouchers can only be used at these venues and not for school or club classes.

You can use childcare vouchers when doing bookings online or over the phone.

 

How do I book holiday passes?

Please go to our homepage and find the banner titled “Buy Our Money Saving Camp Passes” and click the banner to find the option of camp passes.

 

Can I book a 5-day pass?

A 5-day discounted price is only available when booking a week of camp Monday – Friday. These 5 days cannot be spread over several weeks.

 

Do passes cover extensions?

No. You will need to buy the extension separately.

 

Where can I add extended days?

After you have selected the course you are interested in and have added the days of the week you want in the basket the system will give you the different available options for extensions.

 

What happens if it rains?

We have a wet weather programme that swings into operation if it rains. Most of our venues have excellent indoor facilities we can offer extensive wet weather programmes. 

 

Term Time Courses (School & Club)

 

What happens if it rains?


Schools - We have a wet weather programme that swings into operation if it rains, which depending on the school venue takes place in classrooms or halls. We never cancel a school class.

Clubs - Occasionally our club classes may need to be cancelled and re-scheduled if the courts are not safe to play on. You will be notified as early as possible by text if the classes are to be cancelled.

 

Are extended days applicable for clubs or school classes?

No, only for camps.

 

What are the advantages of having a tennis membership?

You can access the British Tennis Wimbledon Ballot, compete with a British Tennis Rating and stay on the ball with the latest news in British Tennis.

 

Where can I get a Tennis Membership number?

You can get a Tennis membership directly with the Lawn Tennis Association's (LTA) through the following link: https://www.lta.org.uk/member/

 



“Change yourself and your fortune will change“ - Portuguese Proverb


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