Privacy Policy

This privacy notice discloses the privacy practices for www.englandsportsgroup.com

This privacy notice applies solely to information collected by this website.

England Sports Group are committed to maintaining your privacy in accordance with the GDPR Legislation 2018. The lawful basis we use is Legitimate Interests, as we need personal data for you and your child, so your child is able to attend our camps or courses for health and safety reasons.

Registering with us

In order to process your booking/enquiry with us, we need to collect personal details about you and all the children on your booking.   When you visit our website or booking system or click on our social media adverts we will also collect information about those sessions to use for marketing purposes.

By creating an account with us on our booking system, you are agreeing to us storing and processing this information.

You are responsible for ensuring you have the agreement from all persons on your account and booking to pass on their details to us. We will respect and protect you and your family's privacy at all times.

 

Due to the nature of our services we need to take personal details in order to process bookings and make the necessary arrangements for your child to attend camps, classes, clubs and courses with us.

When registering a child on our booking system we will collect more sensitive personal data, such as medical conditions, allergies and educational needs to ensure your child's safety.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on our website and booking software. We only have access to the information required to process a booking. We will not sell or share your information with any third party outside of our organisation which consists of www.englandsportsgroup.com and www.thrivinglifecompany.com

For contact information collected by our company in respect of Tennis Clubs bookings we may share this information with Imber Court Sports Club or Bushy Park Tennis Club in respect of membership fees required.

Data is collected when you visit our website and social media pages. This data gives us information such as your browser, IP address, operating system, device, pages visited, length of time on site and location. This is statistical information to help us provide the best online experience for our customers and does not identify any individual.

Our website uses cookies and also contains links to and from other websites and suppliers including booking systems and partnerships.

If you follow a link from our site to another site, please be aware that the third-party site will have its own privacy and data protection policies. 

Specific suppliers include Stripe (payment method) Google Maps, Google Analytics, Vimeo, Facebook, Instagram, LinkedIn. By accessing this content you will also be sent cookies from these sites and this data will be used for the personalisation of marketing communications and ads. 

 

Your Access to and Control Over Information 

You can do the following at any time:

 

  • See what data we have about you.

  • Change/correct any data we have about you.

  • Express any concern you have about our use of your data.

 

You can do these by updating your details on your account or contacting us on

0800 043 0707 or emailing info@englandsportsgroup.com

 

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to your information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Payment will be taken via a secure credit card processing company called Stripe.

Details of Stripe's privacy policy can be found on their website. Any details passed on will be transferred in a secure manner.

Should any safeguarding concerns or legal proceedings require us to pass on your personal information we trust you will understand that we have a duty to comply with the law. Please be aware that the way in which your personal details would be legally protected within the UK may differ from other countries.

 

Marketing

England Sports Group  ask for consent to use your email for marketing purposes, which means when you do a booking on our Pembee booking system , subscribe or complete an online form with us on WIX, you have to opt in to receive our marketing information. If you have not opted in you will not receive this information. 

You can opt out at any time by selecting unsubscribe from our emails you receive or change your preferences via your account settings.  You can also email us on info@englandsportsgroup.com and ask us to remove your details.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

The designated person responsible for assuring GDPR is followed at England Sports Group is our Data Protection Officer Phil Giddings on phil@englandsportsgroup.com 

Last updated 16th June 2022

If you are not happy with the way we have handled your data, or responded to your requests you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or by phone on 0303 123 1113.